Last updated: 2026-10-26
1. Summary
You may request a refund within 7 days of your purchase date in the situations listed below. We always try to fix technical problems first, so please contact support as soon as something isn’t working.
[To be confirmed: business approval of the eligibility rules in sections 2 and 3, and whether refunds are full or pro-rated]
2. When a refund is available
- Your subscription was paid for but has not been activated or delivered.
- You were charged more than once for the same order, or charged an amount different from the plan price shown at checkout.
- You reported a service problem to support within the refund period, and we were unable to resolve it within a reasonable time[To be confirmed: define “reasonable time”, e.g. 48 hours].
3. What is not covered
- Requests made more than 7 days after purchase.
- Problems caused by your internet connection, home network, or a device that does not meet the requirements described in our setup guides.
- Problems with, or fees charged by, third-party player apps.
- A particular channel, event or title being temporarily unavailable, or content that varies by region.
- Changing your mind after substantial use of the subscription [To be confirmed: confirm whether this exclusion applies].
- Accounts suspended for breaching our Terms & Conditions, such as sharing logins beyond your connections.
4. How to request a refund
Email contact@nomadiptv.net or message us on WhatsApp within 7 days of purchase and include:
- your order reference (for example NMD-20261026-XXXXXX);
- the email address used for the order;
- the reason for the request and, for technical issues, your device and player app.
5. Processing
We aim to respond to refund requests within [To be confirmed: response time]. Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or payment provider. When a refund is issued, the related subscription is deactivated.
6. Try the free trial first
The free 24-hour trial exists so you can check channels, picture quality and device compatibility before buying. We strongly recommend it.
7. Your statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. Where the law gives you more protection than this policy, the law applies.